Quality Senior Specialist - Quality Management

Aftermarket Quality Operations Leader, FCSS Are you passionate about driving quality excellence across global service, repair, and aftermarket operations while ensuring exceptional customer outcomes? Do you enjoy leading cross-functional teams, managing quality risk, and delivering continuous improvement initiatives that enhance operational performance, customer satisfaction, and business results? Partnering with the best The Aftermarket Quality Operations Leader provides global Quality Operations leadership for the FCSS Aftermarket business, ensuring service, repair, refurbishment, parts and field activities are executed with clear quality ownership, customer focus, operational discipline and predictable performance. The role acts as the primary Quality partner for Aftermarket, connecting FCSS Quality strategy with day-to-day execution across Business, Service, Operations, Engineering, Supply Chain, Commercial, Customer Service, Supplier Quality, Site Quality, QMS Governance and Continuous Improvement. This position is accountable for implementing the FCSS Quality strategy within Aftermarket, driving performance, escalation, risk management, structured problem solving, customer issue resolution, Cost of Poor Quality reduction and sustained operational improvement. Fueling your passion As a Aftermarket Quality Operations Leader, you will be responsible for: Global Aftermarket Quality leadership Provide global Quality Operations leadership across FCSS Aftermarket service centres, repair operations, parts activities, external providers and field support. Translate FCSS and Industrial Products Quality priorities into clear Aftermarket objectives, measures, owners, operating rhythms and recovery plans. Serve as the primary Quality partner to Aftermarket business leadership, balancing customer needs, operational delivery, commercial commitments and quality risk. Establish clear accountability, decision rights, governance and escalation paths across Aftermarket Quality Operations and its key interfaces. End-to-end operational quality and product assurance Embed Quality throughout the Aftermarket lifecycle, from order review and repair planning through inspection, testing, documentation, release and return to the customer. Ensure risk-based quality planning for complex, high-value, safety-critical, regulated or customer-sensitive repairs and field-service activities. Provide oversight of inspection, testing, product verification, technical disposition, configuration control and documentation release. Support predictable turnaround and delivery without compromising product safety, compliance, technical requirements or customer acceptance criteria. Establish clear lifecycle hand-offs between New Equipment and Aftermarket Quality, ensuring product history, configuration, open risks, concessions, warranty obligations, lessons learned and customer commitments transfer with clear ownership. Quality authority and risk management Exercise independent Quality authority across Aftermarket operations, including containment, stop-work, stop-ship, product-release restriction or release escalation where product safety, compliance, contractual or customer risk requires it. Ensure significant risks are assessed consistently for severity, likelihood, customer impact, compliance exposure, delivery impact and potential business loss. Promote an OWN Quality culture where employees raise concerns, pause work, escalate risk and move from temporary containment to permanent corrective action. Use risk assessment and escalation management to prevent issues from becoming repeat repairs, field failures, customer escapes, warranty events or Cost of Poor Quality. Customer experience, warranty and field quality Lead closed-loop customer quality management for Aftermarket, covering complaints, service cases, returns, warranty events, field failures and Voice of the Customer insights. Drive timely containment, investigation, corrective action, customer communication and closure for significant customer and field-quality issues. Partner with Customer Experience, Commercial, Customer Service, Engineering and Service teams to reduce recurring customer pain points and improve issue-resolution cycle time. Use installed-base, warranty and repeat-service learning to prevent recurrence across products, processes, suppliers and service execution. Cost of Poor Quality and business performance Own Aftermarket Cost of Poor Quality performance, including warranty, rework, repeat repair, scrap, premium transportation, field-service recovery, customer claims, supplier losses and other quality-loss costs. Partner with Finance, Operations, Supply Chain, Engineering and Commercial teams to define credible reduction plans with owners, resources, savings assumptions and evidence of benefit realisation. Ensure quality losses are accurately attributed to suppliers, intercompany sources, internal operations, technical decisions, commercial requirements or service exec