Bilingual Accounting Clerk

Credit & Collections

• Manage collections activities and maintain strong customer relationships.
• Process customer credit card refunds accurately and timely.
• Prepare journal entries related to netting and bad debt write-offs as required.
• Perform cash application and netting activities for large retailers and customers.
• Access customer portals to investigate and explain deductions.
• Support the Accounts Receivable Supervisor with collection efforts and account follow-up.
• Assist in resolving customer credit issues and payment disputes.
• Initiate process improvement opportunities and support quality reviews to enhance productivity.
• Serve as backup for OTC deduction reporting and bank remittance preparation.
• Support customer master data maintenance and updates when required.

Account Management

• Reconcile assigned customer accounts and investigate discrepancies.
• Collaborate with Customer Service, Commercial teams, and external partners to ensure timely resolution of customer inquiries.
• Maintain accurate documentation and support month-end activities.
• Ensure compliance with accounting policies and internal controls.