Business Support Specialist – Retail Operations - German speaking

Job Family Group: Business Support Group Job Description: Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner. It's an exciting time to join bp. Meeting the energy challenge requires many different approaches and solutions. And as part of Finance Business & Technology (FBT), you’ll be fully connected into the world of bp. You’ll play an increasingly important part within a network of like-minded colleagues partnering on strategic projects that stretch across the globe. And it starts with you. There’s a world of opportunities to build new skills, challenge yourself and grow a long-term career at bp. And no matter where you work, your role will have meaning, purpose and impact. So if you want to be part of a caring, supportive environment where you can realize your full potential, we’re with you. Join our Business Support Team and advance your career as a Business Support Specialist – Retail Operations - German speaking! The role holder will be responsible for supporting customer care activities and ensuring the smooth handling of financial, contractual, and compliance-related processes that underpin the operation of bp’s/Aral’s company-owned and dealer-operated service stations. By managing billing, vendor setup, and contractual obligations, you will safeguard operational continuity and compliance while enabling our retail network to run efficiently. Your contribution directly supports bp’s/Aral’s strategy of operational excellence, robust governance, and disciplined financial management. In this role You will: Ensure Customer Careline Support: Handling of careline/social media service provider inquiries, temporary processing of fuel complaints, support in litigation procedures with external and internal lawyers, and drafting of text modules for careline/social media service providers. Energy cost management: Booking of electricity invoices for retail stations as well as registration and de-registration of electricity meters, depending on decap/NTIs. Compliance & controls: Execution of Counterparty Due Diligence checks for new retail sites as well as ongoing controls for existing partners, in line with internal requirements. Financial administration: Handling of fuel sales/purchases of residual volumes during service station takeovers or transfers. Preparation of the purchase agreement. Processing of payments in SAP. Monitoring of incoming transfers. Accounting & payments: Creation of POs and approval of LEBs after review, booking of non-PO invoices, and administration of pension contributions for service station partners. Completion of transfer forms for customer payments. Contract & communication support: Management of service station card topics (SPA for contracts, controlling, and communication). Systems & vendor management: Creation and maintenance of vendor records in SAP. Maintenance of the E&C register. What You will need to be successful: Completed commercial training or degree in business administration, finance, or a related field, equivalent experience may be considered Experience in finance operations, or business support, ideally within a corporate or retail environment. Strong knowledge of SAP (PRE/TP1) and common MS Office applications (Excel, Outlook, PowerPoint). Familiarity with compliance requirements (e.g. CDD checks, Aravo-Tool) is an advantage. Strong understanding of contracts, laws and legal matters in German for contract drafting and individual development Analytical skills with attention to detail and accuracy. Ability to manage multiple tasks, prioritize effectively, and meet deadlines. Strong communication skills in English and German and the ability to collaborate across teams, with external suppliers as well as local contractors in Germany A proactive attitude with the willingness to improve processes and ensure efficiency. At bp, we provide the following environment & benefits to you: Different bonus opportunities based on performance, wide range of cafeteria elements Life & health insurance, medical care package Hybrid working arrangement aligned with team arrangements and business needs Opportunity to build up long term career path and develop your skills with wide range of learning options Celebrate in bp’s success. You may be eligible to join bp’s Global ShareMatch plan. This non-contractual benefit lets employees buy bp shares and receive matching shares, in line with plan rules Family friendly workplace e.g.: Extended parental leave, Mother-baby room Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program Possibility to join our social communities and networks Chil