Security Supervisor

Security Supervisor - Data Centre Campus Location:
Navanakorn Industrial Estate in Pathum Thani Province Reporting To:
Campus Security Manager / Critical Facilities Manage Position Summary The Security Supervisor is responsible for leading the day-to-day security operations of a mission-critical Data Centre Campus, ensuring the protection of personnel, customers, visitors, assets, infrastructure, and information. The role oversees contracted security personnel, manages access control processes, responds to incidents, and ensures compliance with site security policies, procedures, and industry best practices.
The successful candidate will maintain a proactive security posture while supporting a safe, secure, and operationally resilient environment across a 24x7 critical infrastructure facility.
Key Responsibilities Security Operations Supervise and coordinate all daily security activities across the data centre campus.
Lead security shift teams to ensure continuous 24x7 site coverage.
Monitor security control rooms, CCTV systems, alarm monitoring platforms, and access control systems.
Conduct regular security patrols and inspections of campus facilities.
Ensure all security procedures, post orders, and standard operating procedures (SOPs) are consistently followed.
Support customer audits and security-related inspections.
Access Control & Visitor Management Oversee site access control procedures for employees, customers, contractors, vendors, and visitors.
Ensure all access requests are reviewed, authorised, and documented in accordance with company policy.
Monitor badge issuance, visitor management systems, and access privileges.
Investigate and resolve unauthorized access attempts or access control discrepancies.
Incident Management & Emergency Response Act as the primary escalation point for security incidents.
Lead investigations into security breaches, theft, vandalism, safety concerns, and other incidents.
Prepare incident reports and root cause analyses.
Coordinate emergency response activities related to security threats, protests, intrusions, or critical events.
Participate in campus emergency drills and business continuity exercises.
Contractor & Vendor Management Supervise third-party security service providers and guard force personnel.
Ensure security vendors achieve contractual KPIs and service levels.
Conduct regular performance reviews and security audits.
Support onboarding and training of new security personnel.
Compliance & Risk Management Maintain compliance with physical security policies, customer requirements, and regulatory obligations.
Conduct security risk assessments and recommend mitigation measures.
Support implementation of security improvement initiatives.
Maintain accurate security records, logs, and documentation.
Customer & Stakeholder Engagement Build strong working relationships with customers, contractors, facilities teams, and local authorities.
Support customer security enquiries and audit activities.
Collaborate with Facilities, EHS, Operations, and Critical Environment teams to ensure campus security requirements are met.
People Leadership Provide leadership, coaching, and development to security officers and shift supervisors.
Conduct toolbox talks, daily briefings, and security awareness training.
Promote a culture of professionalism, accountability, and operational excellence.
Required Qualifications & Experience Diploma or Bachelor's Degree in Security Management, Criminal Justice, Business Administration, or related field preferred.
Minimum 7 years' experience in security operations.
Minimum 2 years' supervisory or team leadership experience.
Experience working within:
Data Centres Critical Infrastructure Telecommunications Facilities Airports Industrial Facilities Mission-Critical Environments Experience managing contract security providers and guard force operations.
Familiarity with physical security systems, CCTV, access control, and alarm management platforms.
Technical Skills Access Control Systems CCTV Monitoring Systems Visitor Management Systems Incident Management & Reporting Security Risk Assessments Emergency Response Planning Contractor Management Microsoft Office Suite Report Writing & Documentation Preferred Certifications Certified Protection Professional (CPP)
Physical Security Professional (PSP)
Security Risk Management Certification First Aid / CPR Certification Emergency Response Training Security Supervisor License (where applicable)
Key Competencies Leadership & Team Management Incident Response & Crisis Management Customer Focus Communication & Stakeholder Management Problem Solving & Decision Making Attention to Detail Risk Management Integrity & Professionalism Ability to Perform Under Pressure Success Measures Zero unauthorized access incidents Compliance with all campus security procedures Achievement of security service level agreements (SLAs)
Timely closure of security incidents and investigations Positive customer and stakeholder fee