Field Svc Quality Coordinator (Al-Khobar, 04, SA, 31952)

Job Duties

Under broad direction:

• Drives service quality excellence, and customer satisfaction and provides guidance in Service Quality (SQ) matters to their employees.
• Updates and maintains district & global SQ databases to ensure metrics are accurate for reporting purposes.
• Provides SQ leadership by reviewing and reporting operational performance data, statistics, trends, and opportunities for execution improvement.
• Monitors and reviews field performance assessments, customer surveys, voice of the customer, and Key Performance Indicators with leadership of the assigned area.
• Champions the use of the quality management system in the designated area.
• Investigates accidents, injuries, and incidents within assigned area with the appropriate department, manager, and counterpart.
• Coordinates and assists with events and related investigation processes.
• Performs follow-up activities on unplanned events and/or jobs and implements proactive solutions to prevent reoccurrence.
• Arranges, participates, and monitors local SQ audits and occasional vendor audits.
• Visits field, labs, shops, and other locations to review performance issues, identify knowledge gaps, and propose SQ improvement solutions.

Qualifications

• Requires a high school diploma and 5+ years of operational or technical experience in Halliburton Product Service Line (PSL) is required.
• Service Coordinator or similar previous experience is highly recommended.

Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

Location

Jubail Highway Abu Hadria Exit, Al-Khobar, Al Khobar, 31952, Saudi Arabia

Job Details

Requisition Number: 212611 Experience Level: Experienced Hire Job Family: Operations Product Service Line: Testing and Subsea Full Time / Part Time: Full Time

Additional Locations for this position:

Compensation Information Compensation is competitive and commensurate with experience.