AP Compliance Analyst (Bangalore, KA, IN, 560066)

About us At ExxonMobil, our vision is to lead in energy innovations that advance modern living while reducing emissions. As one of the world’s largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for. The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, curiosity and drive of our people. They bring solutions every day to optimize our strategy in energy, chemicals, lubricants and lower-emissions technologies. We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet society’s evolving needs. Learn more about our What and our Why and how we can work together . ExxonMobil’s affiliates in India ExxonMobil’s affiliates have offices in India in Bengaluru, Mumbai and the National Capital Region. ExxonMobil’s affiliates in India supporting the Product Solutions business engage in the marketing, sales and distribution of performance as well as specialty products across chemicals and lubricants businesses. The India planning teams are also embedded with global business units for business planning and analytics. ExxonMobil’s LNG affiliate in India supporting the upstream business provides consultant services for other ExxonMobil upstream affiliates and conducts LNG market-development activities. The Global Business Center - Technology Center provides a range of technical and business support services for ExxonMobil’s operations around the globe. ExxonMobil strives to make a positive contribution to the communities where we operate and its affiliates support a range of education, health and community-building programs in India. Read more about our Corporate Responsibility Framework . To know more about ExxonMobil in India, visit ExxonMobil India and the Energy Factor India. What role you will play in our team Serve as primary focal point for supply chain related customer feedbacks/complaints/ disputes investigations in collaboration with experts from Customer Service, Quality, Logistics & Distribution, Sales & Operations Planning, Product Management, other departments, and third party service providers through to resolution. Handle supply chain related customer feedbacks/complaints/disputes case management within and across regions. Articulate findings, recommendations, and decisions on the merits of the case and manage the case until continuous improvement and/or corrective action are in place. Key Responsibilities Handling Customer Feedbacks/Compliants/Disputes Work with ExxonMobil Supply Chain teams and Third Party Service Providers (TPSP) to conduct investigations as required, identify root cause(s), develope and follow up on action closures. Maintain all information and correspondence relating to case management on the appropriate database (eg. C360, Zendesk, SharePoint, LAN) and ensure compliance to record management guidelines. Support customer feedbacks/compliants/disputes process improvements by identifying situations where a Most Likely Root Cause (MLRC) should be created. Periodic Data Analysis Perform periodic data analysis of customer feedbacks/complaints/disputes and root causes. Support continuous improvement by feeding back trends / observations and identifying emerging risks to Supply Chain and Business Units Support data and analysis to Logistics teams for TPSP performance review meetings. Support data and analysis to Integrated Supply Chain Teams (ISCT) for performance stewardship. Support data and analysis to Sales & Operations Planning teams for Business Team Meetings. Process Continuous Improvements Identify, document and implement customer feedbacks/complaints/disputes process improvements. Work with other Compliance Analysts within/outside the region to improve overall customer feedback/complaints/dispute case management and resolution processes. About You Skills and Qualifications University degree required, with an engineering/chemistry degree preferred. Prior work experience in business or supply chain support roles and root cause analysis preferred though fresh graduates with positive mindset are welcomed. Demonstrate sound business judgment, excellent critical thinking, strong problem solving and analytical skills, and customer focus as required for effective case management. String portfolio management. Strong interpersonal effectiveness with ability to communicate cross functionally at various levels of the organization and influence others. Strong team player with effective communication skills and ability to influence without authority. Ability to multi-task and manage multiple priotities in handling complaints volumes efficiently. Key Interfaces Regional Compliance Analysts Regional Brand & Product Integrity (BPI) Advisors Supply Chain Teams Sales Customer Service Marine Container teams Exxonmobil Manufacturing Plant teams, Third Parties Terminals, Warehouses and