Contracts Lead

Contracts Lead Contracts Administration (Administration & Office Support) Location: Docklands, Melbourne VIC About the Role We are seeking an experienced Contracts Lead to join a global procurement operations team supporting request-to-order activities across multiple business units. This role is responsible for overseeing transactional procurement processes and supporting the administration of supplier and service-related contractual obligations, ensuring accuracy, compliance, and timely resolution of issues across the end-to-end ordering lifecycle. You will act as a key point of contact for complex order, receiving, and contract administration matters, while also supporting team capability development and driving continuous improvement initiatives across the function. Key Responsibilities Create, amend, and manage goods receipt and service entry transactions within ERP systems in accordance with business requirements, supporting documentation, and relevant contractual terms and conditions Investigate and resolve complex order, receiving, invoice, and contract administration issues in collaboration with suppliers, finance teams, and internal stakeholders, including matters relating to contract deliverables, pricing, and service requirements, through to closure Ensure delivery of team KPIs, productivity targets, service level agreements, and contract administration requirements and obligations are consistently met Provide guidance to internal stakeholders and suppliers on procurement, receiving, and contract administration requirements, including the application of agreed terms and supporting documentation Ensure all procurement, contract administration, and order management activities comply with relevant policies, controls, contractual obligations, and regulatory requirements Support training and onboarding of team members and contribute to peer review processes relating to procurement and contract administration activities Identify and lead process improvement opportunities focused on efficiency, effectiveness, user experience, and the consistent administration of contract-related procurement processes Skills and Experience Ideally the candidate will possess a Diploma level qualification in a highly relevant field plus a minimum of 1 year of post-qualification employment experience. 3 years of employment experience minimum will be considered in place of any formal qualifications. Strong communication and interpersonal skills with confidence engaging across multiple stakeholder groups High attention to detail with strong analytical and problem-solving capability Proven ability to manage complex issues through to resolution Strong collaboration skills with a team-oriented mindset Adaptable and quick to learn in a fast-paced environment Strong customer service focus with a commitment to quality outcomes Excellent written and verbal English communication skills Strong understanding of process controls and compliance frameworks Desirable Skills Advanced proficiency in Microsoft Office applications (Excel, Word, PowerPoint) Experience within procurement, requisition-to-pay processes, or ERP systems Stakeholder Engagement Procurement and sourcing teams Requisitioning, buying, receiving, and contract support functions Category and contract management stakeholders Accounts payable and payment teams Business unit representatives Compliance and controls teams External suppliers With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.