Order to Cash Leader SSA (Sub Sahara Africa)

Job Overview:
Weatherford have a great opportunity for an experienced Order to Cash Leader to join the Team in Lagos or Port Harcourt, Nigeria.
This role will cover all of SSA (Sub Sahara Africa).
The Order to Cash Leader is responsible for managing customer accounts receivable, monitoring outstanding balances and ensuring the timely collection of payments in line with agreed credit terms. The role involves using the GETPAID system as a central repository for accounting and collection information to monitor invoice status, track collection activities and provide visibility of outstanding receivables.
The postholder will implement a consistent and proactive credit control process, maintain regular contact with customers, resolve billing and payment queries, and work closely with internal stakeholders to improve cash flow, reduce Days Sales Outstanding (DSO) and achieve monthly cash collection targets.
Responsibilities:
Credit Control and Collections Monitor customer accounts and outstanding invoice balances using the GETPAID system.
Contact customers regularly by telephone, email and letter to secure payment of overdue invoices within agreed timescales.
Follow up with customers on a weekly basis to obtain payment commitments and resolve outstanding issues.
Establish and maintain effective collection strategies to improve cash flow and minimise overdue debt.
Monitor customer payment patterns, identify potential credit risks and recommend appropriate actions to prevent further overdue balances.
Negotiate repayment plans with customers where necessary and ensure agreed arrangements are monitored.
Manage disputed invoices and work with relevant departments to resolve issues promptly.
Review and maintain customer payment terms and conditions in accordance with company policies and procedures.
Recommend the write-off of irrecoverable debts in line with the appropriate approval process.
Accounts Receivable and Reconciliations Prepare and review monthly accounts receivable (AR) ageing and trade reports.
Perform customer account reconciliations and investigate discrepancies where required.
Provide accurate information and advice on billing, invoicing and payment queries.
Issue monthly customer statements and other correspondence as required.
Maintain accurate, up-to-date records of customer communications, collection activities and payment commitments.
Ensure customer transactions and credit control activities comply with company policies, procedures and applicable regulations.
Cash Flow Forecasting and Reporting Prepare monthly cash collection targets and forecasts.
Produce monthly and quarterly cash collection forecasts based on accounts receivable balances and revenue forecasts.
Monitor collection performance against targets and provide regular updates on progress and potential shortfalls.
Use the GETPAID system to track collection activity, update payment expectations and identify potential delays.
Provide timely and accurate cash collection reports and management information as requested.
Proactively follow up on outstanding payments and, where appropriate, visit customers to resolve payment delays and support the achievement of collection targets.
Identify opportunities to reduce DSO and improve working capital performance.
Customer and Stakeholder Management Build and maintain effective working relationships with customers to support timely payment and minimise disputes.
Respond promptly and professionally to customer enquiries and internal requests relating to invoices, payments and account balances.
Work collaboratively with Sales, Operations, Finance and other relevant departments to resolve outstanding issues.
Communicate collection risks, disputed balances and potential bad debts to the appropriate stakeholders.
Provide timely, accurate information and support to management and internal customers.
Contribute to the continuous improvement of credit control processes and practices.
Financial Controls and Administration Ensure all credit control and accounts receivable activities are completed accurately and within agreed monthly and quarterly deadlines.
Comply with relevant financial policies, procedures, internal controls and approval requirements.
Support financial planning, forecasting, performance reviews and other business reporting activities as required.
Ensure costs and activities remain within approved budgets and follow the relevant financial procedures.
Identify opportunities to improve the efficiency, accuracy and effectiveness of credit management processes.
Health, Safety, Quality and Compliance Adhere to company policies, procedures and standards relating to corporate governance, ethics, security, compliance, health, safety and environmental protection.
Maintain a strong commitment to quality and continuous improvement in all areas of work.
Ensure activities are carried out in accordance with applicable laws, regulations, industry standards and company requirements.
Complete all mandatory tra