Bilingual Enfr And Unilingual En Customer Service Representative

Handle incoming calls and emails professionally, ensuring timely resolutions for customers and Sales Representatives.
Provide specialized account and order management, including verification, processing, tracking, and issue resolution.
Maintain and monitor shared inboxes, ensuring prompt action on orders and customer requests.
Support new customers and those using our online ordering portal.
Proactively follow up with customers and Sales Representatives to ensure satisfaction.
Document, track, and resolve customer interactions, escalating where necessary.
Monitor daily sales orders/transactions to ensure smooth processing.
Identify opportunities for process improvements and share ideas with leadership.
Foster strong cross-functional collaboration with internal teams.
Ensure adherence to customer service standards, policies, and procedures.