Regional Service Manager Asia

Own and grow service revenue across Asia in partnership with General Managers and local service leaders.
Identify regional and cluster-specific growth opportunities through market and portfolio analysis. Initiate and steer regional service commercial initiatives (up-selling, cross-selling, renewals).
Coordinate regional service marketing activities aligned with global and local strategies.
Establish and scale remote Regional Support Centers.
Support the transition from legacy services to next-generation, value-added offerings.
Define and evolve the regional distributor service portfolio, ensuring clear value propositions and execution readiness.
Define meaningful KPIs and dashboards that enable fact-based decision-making.
Support General Managers in understanding, benchmarking, and improving service P&L performance.
Identify capability gaps and regional training needs across Asia.
Design scalable support models (e.g. 2nd-level support, shared expertise hubs).
Promote a customer-focused, performance-oriented service culture across the region.