Regional Service Manager Asia

Own and grow service revenue across Asia in partnership with General Managers and local service leaders. Identify regional and cluster-specific growth opportunities through market and portfolio analysis. Initiate and steer regional service commercial initiatives (up-selling, cross-selling, renewals). Coordinate regional service marketing activities aligned with global and local strategies. Establish and scale remote Regional Support Centers. Support the transition from legacy services to next-generation, value-added offerings. Define and evolve the regional distributor service portfolio, ensuring clear value propositions and execution readiness. Define meaningful KPIs and dashboards that enable fact-based decision-making. Support General Managers in understanding, benchmarking, and improving service P&L performance. Identify capability gaps and regional training needs across Asia. Design scalable support models (e.g. 2nd-level support, shared expertise hubs). Promote a customer-focused, performance-oriented service culture across the region.